For the development of the consultancies we use a highly participatory methodology, where our client, through his staff, becomes the owner of the system to be implemented, while in SGE we fulfill our function of process facilitators. In the initial stages, the main opportunities for improvement of the organization will be evaluated, in order to develop the consultancy, taking into account the required changes.
It is necessary to integrate a team of champions from the management system, to carry out the activities programmed in the schedule such as: training, assignment of tasks and responsibilities, compliance monitoring, definition, implementation and validation of processes. In this way, the documentation generated as the first version will already have substantial improvements in the processes that will be reflected in the management and controlled from indicators generated for effective monitoring.
However, the pace of progress does not depend exclusively on SGE Consultores, but on the willingness and commitment shown by the client to fulfill the tasks and deadlines assigned for each stage of the process. We also encourage constant feedback between the parties, so that adjustments are made in a timely manner to achieve the objectives set.
It is the standard recognized internationally in IT services management. A way to demonstrate that IT services are accomplishing the business needs is implanting an IT Service Management System based on Norm ISO 20000. Organizations develop a capability for delivering IT managed services, including the requirements for a management system; the planning and implementation of the services management; the planning and implementation of new or modified services; the process of service delivery, the relation process, the resolution process, the control process and the software process. Complementing with an exacter indication of how would be the service delivery and the service support. The certification in this international norm allows demonstrating, in an independent way that offered services follow the best practices.
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